Alicia Brown

Providing makeup services to customers via BeGlammed and Estee Lauder companies. Visiting customers at a location of their choice or assisting customers in a retail space such as Macy's and Nordstrom to assist with makeup and skin care needs.

Worked closely with the Member Marketing Consultant to lead the strategic planning, implementation and daily project flow to insure timely execution of member marketing and retention campaigns for program-wide, regional, and local market Kaiser Permanente medical centers and business partners. - Facilitated the definition of project scope, goals and deliverables for a large group employer with a high rate of employee absenteeism. Over 90% employee health screenings were conducted to reduce health issues, communicated with the programs first info-graphic communication to reach the groups low literacy population. - Defined project tasks and resource requirements while managing project schedule and timelines for the opening of a new facility. Attracted low contact members, mostly of college age to use the facility, through scheduled, simple communications. - Provided direction and support to the project team, determine resource allocation, and implement project changes and interventions to problem solve and execute on deliverables. - Constantly monitor and report on progress of the several projects to area consultants and relevant key stakeholders, internal and external. - Lead the support team to include, creative, production, traffic, legal and regulatory for area consultants to ensure that project results fulfill client objectives, reflect Kaiser Permanente brand standards, meet all required criteria for accuracy and compliance, and are completed in a timely, cost-effective manner.

Provided administrative support to the Senior Production Manager with travel accommodations, processing company paid expenses in Kaiser Permanente Expense Reporting System (KPERS), maintaining a safe and efficient work environment. - Answered main phone lines, created and distributed the daily employee ... See more

Enhanced business partners experience with processing company card and out of pocket expenses. - Maintained the department’s databases daily by changing and entering information that pertains to the business partner and their company credit card. - Directly involved in the deployment of a new expense processing system. - Performed daily troubleshooting functions and problem solving skills to improve the system and assist business partners while trying to use the system. - Managed remedy tickets that pertain to the expense processing system.

Managed Executives calendars by scheduling meetings and securing daily appointments. Operated the reception desk, with multi-line phones, and made sure each call was answered in a timely manner. Controlled the duplication of important documents for executive meetings. Maintained daily reservations for conference rooms and executive hotels.

Provided customers with realistic solutions to debt on a case-by-case basis. - Directly involved with customers by phone, negotiating payments on past due accounts. Assisted in light skip tracing for accounts with no contact while working manual jobs. - Negotiated on settlements with customer and managed follow up schedules for these customers. - Enhanced the development of new hires providing then with basic collection policies and procedures, how to navigate through systems and screens. Educated associates on the importance of team effort and maintaining a high level of integrity at all times.